While ZocDoc provides incredibly useful information and services to patients, it is possible for individuals to use the platform to write false, negative reviews about healthcare providers. Part of the reason for the application’s success is the simple integration of scheduling, service offerings, staff specialties, and user-generated reviews. Don't go here.'Ī Yelp spokesperson told ABC News it's 'rare for businesses to sue their customers,' adding that the company 'always said that litigation is not a good substitute for customer service.ZocDoc was launched at a tech conference in 2007 and has since grown to 5 million monthly users. 'I wrote it with the best intention of telling people look this is what happened to me. 'I just wanted to help people,' she said.

Levine has already spent more than $20,000 in legal fees but said she refuses to change her review.

'Your First Amendment right doesn't give you the right to defame someone.' 'Just because you are allowed to and are able to doesn't mean that you should do so without reservations about what you say,' said Areva Martin, one of Dr. Song's lawyers called Levine's reviews 'outright lies' that 'can inflict serious damage to a medical practice or small business.' 'I thought that was a little odd because I said I was there for an annual.' 'He told me that I would be getting an ultrasound,' she said. Song gave her a 'false diagnosis' to scare her into a second visit and that she was issued a $500 bill that was not covered by insurance for 'additional testing that (she) did not need.' 'At first, I was in disbelief,' Levine said.

Joon Song one-star ratings on both Yelp and Zocdoc. Michelle Levine, 36, faces a defamation lawsuit after she gave gynecologist Dr. NEW YORK (WABC) - A Manhattan doctor is suing a woman for $1 million over negative online reviews.

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